ALL SALES ARE FINAL. WE STAND BY OUR POLICIES. NO EXCEPTIONS.
Refunds may only be given due to shipping damage, in which case proof of damage will be required. If you order multiple items and one has been damaged during shipping, you will only be refunded for the damaged item, not the entire order. Damage claims must be made within 24 hours of delivery.
Rough play may lead to add on pieces becoming damaged. Unfortunately we can not accept damaged items to be repaired and can not send replacement pieces or dolls. A new doll may be purchased during our open order days.
I ship via USPS unless otherwise requested. We use Shopify shipping labels and ship to the address that you, the buyer, enter during checkout. We are not responsible for items shipped to an incorrect address entered by the buyer.
International buyers are responsible for any customs fees and import taxes.
I can not be responsible for delays or taxes due to customs. Please know that once a shipment leaves our shop we are no longer responsible for the shipment. It is your responsibility as the buyer to track the package or contact the postal service about your package.
Shipping to EU
Due to new 2021 VAT requirements, we are no longer able to ship to countries or territories within the EU through our website. If you are in a EU country or territory and would like to place an order please contact us. You will be directed to our Etsy site and a $5.00 service fee will apply.
Painted cars are made to order. We need to know your color and design choices AT TIME OF ORDER. This is the customers responsibility. If you have not contacted us about colors within 24 hours of ordering we will choose the paint colors or you. No returns will be accepted.
It is the customers responsibility to read the ENTIRE listing description before purchase and know exactly what they are purchasing based on the description. We can not give refunds or returns due to descriptions not being read in full!
We maintain the right to refuse business at our discretion.